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Roku App FAQ

Below you will find answers to our most commonly asked questions about the BSO OffStage app for Roku TVs and devices. In order to download the BSO OffStage app you must have a Roku TV or Roku device.

How to add the App from Your Roku Device

  1. Press the Home button home button on Roku remote on your Roku remote.
  2. Scroll up or down and select Streaming Channels to open the Channel Store.
    Scroll down to Search Channels and type in BSO OffStage.
  1. When the app appears, scroll over to the name and press the OK button OK button on Roku remote on your remote to open the details. 
  2. From this page select Add Channel to install the app on your Roku device.

How to add the App to Your Roku Device from the Web

  • When you are not in front of your Roku device, you can still install the BSO OffStage app by visiting the Channel Store from your computer or smartphone.

    1. Go to the BSO OffStage app page on Roku's Channel Store.
    2. Select + Add Channel
    3. On the next page, sign in to your Roku account to have the app added to your Roku device.

    Once added, the channel will not immediately appear on your Roku device. Your Roku device checks every 24 hours for any new channels you have added from the website and automatically installs them. If you would like to download immediately, go to your Roku device and select Settings > System > System update > Check now.

How to Open the App

  • Return to the home screen of your Roku device and navigate to the BSO OffStage app icon. After the app has finished installing, press the center button on your remote to open the app. 

Purchasing Access to Watch Episodes of BSO Sessions on Roku

  • You cannot purchase access to an episode of BSO Sessions inside the Roku App. In order to purchase access, go to www.BSOmusic.org/OffStage and login to your account.
  • Once logged in, navigate to the video you want to watch. Select the “Pre-Order” or “Access Video” option and follow the steps to purchase access to the episode. Episodes unlocked online will then be available for you to watch on the Roku App. 
  • After completing the purchase process, return to the BSO OffStage Roku app, navigate to the video you unlocked, and click Play Now to watch the video. Episodes unlocked during the pre-order period will not be available to watch in the Roku app until 8 pm on the episode release date, but will then be available to watch on demand through July 31, 2021.

Using Vouchers or Coupons to Watch Episodes of BSO Sessions on Roku

  • You cannot use a voucher code or coupon code to purchase access to an episode of BSO Sessions inside the Roku App. In order to use your voucher or coupon code, go to www.BSOmusic.org/OffStage and login to your account.
  • Once logged in, navigate to the video you want to use your voucher on. Select the “Pre-Order” or “Access Video” option and use your voucher or coupon code to purchase access to the episode. Episodes unlocked online will then be available for you to watch on the Roku App. 
  • After redeeming your voucher or coupon code, return to the BSO OffStage Roku app, navigate to the video you unlocked, and click Play Now to watch the video. Episodes unlocked during the pre-order period will not be available to watch in the Roku app until 8 pm on the episode release date, but will then be available to watch on demand through July 31, 2021.

How to Login to Your Account in the App

  • When first opening the app on your Roku device you will be prompted to login to your BSO OffStage account, or to register for an account if you do not already have one.
  • If you have an account, select Login. On the next screen, enter your email address and password for your BSO OffStage Account.
  • If you enter your email and password correctly, you will be logged into your account and brought to the main screen.

How to Watch a Video in the App

  • Select one of the videos from the home screen of the app. On the video page (shown below), navigate down to the Watch Now button and click on the center button of your remote. 
  • If the video is free or if you have already purchased access to the video it will start playing immediately.


How to Use the App Menu

  • The homescreen is like the homepage at www.bsomusic.org/offstage. See the latest episodes of BSO Sessions and other newly added video content. 
  • Search: Type in the search bar to find videos using keywords.
  • Categories: Look through available videos based on common categories like Classical, SuperPops, Educational Content, Free Content, and more.
  • Favorites: Add videos to your favorites and they'll show up here so you can easily find them to watch again. 
  • Watch History: This page displays videos you've watched recently.
  • My Account: Navigate to this page to logout, change your password, or see if you are signed up for a Monthly All-Access Plan. 
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